Legal

Privacy Policy

Effective February 22, 2026 · Last updated April 19, 2026

In human language

The short version, before the legal one.

You're about to read a legal document. It has to exist, and the language has to be precise. But the substance is simple, and you deserve to see it first.

  • We never sell your data.Not to insurers, advertisers, analytics firms, or anyone else. Not now, not after we raise a round, not ever.
  • We never share it without your explicit permission.Only the family members and clinicians you specifically grant access to — plus the cloud infrastructure needed to run ANSR.
  • Your parent can always opt out.They can pause check-ins for a day, a week, or forever with a single WhatsApp reply. No questions asked.
  • You can delete everything with one tap.Close the account and every record is removed from production within 30 days, from backups within 90. Written confirmation provided.
  • We will never hold your data hostage.Email us for a copy of your family's records — we prepare it within 7 business days. One-tap self-service export is on the roadmap.
  • We're HIPAA-aligned and DPDP-compliant.Built against US HIPAA Security Rule standards; compliant with India's Digital Personal Data Protection Act 2023.
  • Your data lives in India by default.AWS Mumbai (ap-south-1). Nothing leaves the region unless you explicitly authorise cross-border sharing with a US-based clinician.
  • We notify you within 72 hours of any breach.If something goes wrong, you hear it from us — not from the news.
The legal version below is binding and takes precedence in any disputed interpretation. This summary exists so you can read it knowing what's actually in it. Security-related questions go to hello@ansrhealthai.com.
On this page
  1. Introduction
  2. Information we collect
  3. How we use your information
  4. WhatsApp and Meta Platform data
  5. How we share your information
  6. Data security
  7. Data retention
  8. Your rights
  9. Children's privacy
  10. International data transfers
  11. Changes to this policy
  12. Contact us

1. Introduction

ANSR HealthAI ("ANSR," "we," "us," or "our") is a family health platform that helps NRI (Non-Resident Indian) families remotely monitor and coordinate care for their aging parents in India.

We provide our services through a web dashboard, a mobile application, and WhatsApp-based notifications via the WhatsApp Business API. This Privacy Policy explains what data we collect, how we use it, how we protect it, and what rights you have.

By using our platform, you agree to the practices described here. If you do not agree, please do not use the services.

We do not sell your personal data. Ever. Your health information belongs to your family, and we treat it with the seriousness that implies.

2. Information we collect

2.1 Information you provide

2.2 Information collected automatically

2.3 Information from third parties

3. How we use your information

We use your data to:

4. WhatsApp and Meta Platform data

We use the WhatsApp Business API (a Meta Platform product) to send health notifications, medication reminders, wellness updates, and one-time password (OTP) verification codes to users who have opted in.

4.1 Data we receive via WhatsApp

4.2 How we handle Meta Platform data

We comply with Meta's Platform Terms and Developer Policies.

4.3 Opting out of WhatsApp messages

You can stop receiving WhatsApp messages at any time by:

5. How we share your information

We do not sell, rent, or trade your personal or health information. Period.

We share data only in these limited circumstances:

6. Data security

We take data security seriously and implement industry-standard measures:

While we implement robust security measures, no system is 100% secure. If we become aware of a data breach that affects your personal information, we will notify you and the relevant authorities as required by law.

7. Data retention

We retain your data as follows:

8. Your rights

8.1 Under GDPR (users in the European Economic Area)

If you are located in the EEA, you have the right to:

8.2 Under the Information Technology Act, 2000 (India)

If you are located in India, you have the right to:

To exercise any of these rights, contact us at hello@ansrhealthai.com. We will respond within 30 days.

9. Children's privacy

Our services are designed for adults and elderly individuals. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it.

10. International data transfers

Your data may be processed in India and other countries where our service providers operate. When we transfer data outside your country of residence, we ensure appropriate safeguards are in place:

11. Changes to this policy

We may update this Privacy Policy from time to time. When we make significant changes, we will:

We encourage you to review this page periodically.

12. Contact us

If you have questions about this Privacy Policy or want to exercise your rights, reach out:

ANSR HealthAI, Inc.

Email: hello@ansrhealthai.com

Website: ansrhealthai.com

For grievances under the Information Technology Act, 2000, contact our Grievance Officer at the same email. We acknowledge complaints within 48 hours and resolve them within 30 days.