Delete Your Account — ANSR Health AI

Your account, your call.

You can permanently delete your ANSR Health account and all associated data at any time, from the app or by email. Here is exactly how it works.

Delete in a few taps.Profile → Privacy & Security → Delete account, confirmed with a one-time code. No phone calls, no retention offers.

No app? Email works too.Write to hello@ansrhealthai.com from your registered email and we complete the deletion within 7 days.

Everything goes.Profile, health records, medical documents, voice messages, and conversation history — removed from production within 30 days, from backups within 90.

Family records follow their owner.Deleting your account deletes the records you own, including family-member profiles you created. Records in a family circle you merely joined, or managed by a care facility, are not affected.

1. Delete from the app (fastest)

Open the ANSR Health app and sign in.
Go to Profile → Privacy & Security.
Tap Delete account and confirm.
Enter the one-time code sent to your registered email or phone to verify the request.

Your account is deleted immediately and you are signed out on all devices.

2. Request deletion by email

Email hello@ansrhealthai.com from the email address registered to your account with the subject “Account deletion request”. We will verify your identity and complete the deletion within 7 days.

Use this option if you no longer have the app installed or can no longer sign in.

3. What gets deleted

Your profile and login identifiers (name, email, phone number)
All health records, vitals, medications, and check-in history
All uploaded medical documents and photos
Conversation and voice-message history

4. Retention timelines

Deleted data is removed from production systems within 30 days and from encrypted backups within 90 days, as described in our Privacy Policy. Records we are legally required to keep (for example, billing records) are retained only for the mandated period and then destroyed.

5. Family accounts

What happens to a family member’s health records depends on where those records live:

You joined someone else’s family circle: deleting your account removes your own data and your access. The family member’s records remain with the account that owns them.
The records live in your account (you created the family member’s profile): deleting your account permanently deletes those records too, and other family members lose access to them. Make sure your family is aware before you delete.
Your family member is in a care facility on ANSR: their care records belong to the facility’s account and are not deleted when you delete your own account.

6. Delete some data without closing your account

You do not have to delete your ANSR Health account to remove individual pieces of data:

In the app: uploaded medical documents, photos, and health records (conditions, allergies, lab results, procedures, immunizations, care instructions, follow-ups) can be deleted directly from the screen where they appear.
By email: for anything not deletable in the app (for example vitals history, check-in history, or medication entries), write to hello@ansrhealthai.com from your registered email with the subject “Data deletion request”, describing the data you want removed. We will verify your identity and complete the request within 7 days.

The same retention timelines apply: removed from production systems within 30 days and from encrypted backups within 90 days.

7. Contact us

Questions about deletion or your data rights? Write to hello@ansrhealthai.com. Data rights and grievance redressal under India’s Digital Personal Data Protection Act are covered in our Privacy Policy.